Kelly Conlin Bodywork appreciates that you chose our office for your massage and bodywork session. It is our absolute intention to provide top notch and personal care. In order to do that, the time that you scheduled is time set aside only for you. We understand that issues occur to cause lateness or the need to cancel or reschedule, and ask that you adhere to the following standards to help us run our practice smoothly and give you the best possible service.

Lateness

Please call/text and let us know if you are running late. We will do our best to accommodate you. We generally can work with a 5 minute delay; however, at 10-15 minutes late or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.

Cancellation and Rescheduling

Because we set aside your scheduled time just for you, have other clients to consider, and need to maintain a smoothly running business, we find it necessary to charge for appointments that are canceled or rescheduled at the last minute.

If you need to cancel or reschedule your appointment, we ask that you give 24 hours notice. Anything less than that is considered a last minute cancellation or reschedule. Text, voice, and email are all acceptable means of notice.